Privacy Policy

Thank you for using RouteBasic!

We wrote this policy to help you understand what information we collect, how we use it and what choices you have about it. Because we’re a technology company, some of the concepts below are a little technical, but we’ve tried our best to explain things in a simple and clear way. We welcome your questions and comments on this policy.

RouteBasic is a Vancouver based startup that connects local couriers and messengers with delivery work. Our mission is to make it easy and efficient for both businesses and individuals to deliver small packages. To do that, we need background location access to track the real time location of our drivers so that we can provide accurate ETA (estimated arrival time) notifications. When a driver is about to make a delivery, we send the customer a real time tracking link that allows customers to see their delivery driver's location in real time. The ETA on the tracking link is updated every 30 seconds, which is precisely why we need access to the driver's location.

We collect information in a few different ways

When you sign up for or use RouteBasic as a customer or a driver, you voluntarily share certain information including your name, email address and phone number. If you are a driver, the RouteBasic driver app sends your GPS location to our servers at 30 second intervals. There is no equivalent real time tracking on our customer app.

We do not share your information with any third party services or use it to support advertising.

What we do with the information we collect

We’re committed to providing you with an exceptional delivery experience, both as a customer and driver. To do that, we use your information to:

- Identify you when you use RouteBasic

- Share real time, time limited driver locations with customers

- Respond to your questions or comments